FAQ

What types of products do you offer?

Harmonious Home Decor offers a curated selection of unique and stylish home and lifestyle products. This includes vibrant heat-resistant glass brewing cups and charming antler headbands, which are perfect for special occasions. Each product is chosen for its quality and design to enhance everyday experiences.

How can I ensure the quality of the products?

We prioritize quality in our selection process. Each item is thoroughly evaluated for its materials and craftsmanship. Our heat-resistant glass brewing cups are designed to withstand high temperatures, while our antler headbands are crafted with attention to detail, ensuring durability and aesthetic appeal.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase. For items shipped to the European Union, you also have the right to cancel or return your order within 14 days without justification.

How do I initiate a return?

To start a return, please contact us via email at 2wcczxs7cg@privaterelay.appleid.com. We will provide you with a return shipping label and instructions on how to send your package. Please note that items sent back without prior return authorization will not be accepted.

What should I do if my item is damaged or defective?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away at 2wcczxs7cg@privaterelay.appleid.com. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer gift cards?

Currently, we do not accept returns on gift cards. All sales of gift cards are final. If you have any questions or concerns regarding gift cards, please feel free to contact us.